Frequently Asked Questions

Discover everything you need to know about our luxury timepieces and heritage.

Where are William Wood watches manufactured?

Our watches are designed in London and assembled in Switzerland using high-quality Swiss movements, integrated with upcycled firefighting materials.

How long does international shipping take?

We offer worldwide shipping via tracked couriers. Orders typically arrive within 3-5 business days for domestic UK delivery and 5-10 business days for international destinations.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your timepiece, you can return it in its original, unworn condition for a full refund or exchange.

Do the watches come with a warranty?

Yes, every William Wood watch comes with a comprehensive 3-year international warranty covering any manufacturing defects from the date of purchase.

Are the watch straps made from real fire hoses?

Yes, our signature straps are handcrafted from genuine decommissioned British fire hoses that have served in the line of duty for over 10 years.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer flexible financing options through Klarna and Splitit.